Preparing for future technological innovation is where Mega Input excels.
The “New Normal” has forced businesses to adapt unlike any time before in our history. Solutions that seemed like a good investment just a few short years ago are no longer viable. PBX (legacy) phone systems can drown your profitability and on-premises contact center solutions can stifle your organizations ability to move with agility in these uncertain times.
The solutions to both of these challenges is a cloud hosted “as a Service” solution. However, choosing the correct partner for your organization can be a time consuming task. Thats where Mega Input Data Services can provide assistance. Our experts have reviewed, tested, utilized, integrated, and deployed a variety of solutions. Our objective approach allows us to assess your organizations goals and match them with the RIGHT solution the first time.
CCaaS (Contact/Call Center As A Service) is a managed cloud based solution that hosts you call center software in the cloud instead of on-premises. CCaaS systems are maintained by the service provider and allows your business to focus on delivering quality experiences and interactions with your customers.
UCaaS (Unified Communications As A Service) is a managed cloud based solution that helps businesses take full advantage of their ever growing and changing communications needs. Being a cloud based solution, UCaaS systems are always up to date so there is never a need to worry about system upgrades as you would with a typical PBX solution.
With a UCaaS solution, you can still utilize your current investments in phones, overhead paging systems, and headsets.
Consulting
We being with an initial assessment of your organizational goals/objectives, match you with the correct provider, assist with account setup, and assist with coordinating the installation of the solution.
Custom Integrations
By working with a variety of CRM solutions, Mega Input can assist your organization with integrating your CCaaS or UCaaS solution to a variety of CRM's including Pericircle, ServiceNow, Salesforce and more.
Managed CC/UC
After the sale and integration of your UC/CCaaS solution, Mega Input can provide ongoing professional support services. We are provide maintenance and troubleshooting support, fully-managed help-desk support and training.
Interested in CC/UC Transformation Services and how such Services can help your organization know more?
Let’s talk about how Mega Input Data Services can help!